Vanessa, Kyle, Zak, Cody, the maintenance workers, grounds crew, cleaning crew, carpet-cleaning crew, and every other employee I have ever encountered were the nicest, kindest, most helpful, and most understanding people I have ever had the pleasure of encountering. They go above and beyond like preparing a move-in gift bag for a first time renter (who actually did forget that toilet paper is a common feature in an apartment--who knew? I certainly and obviously did not, but I was glad that the gift bag Vanessa took time and effort out of her busy day to put together specially for me included a roll and many other small necessities. ;p) and setting up Holiday displays in the main building but also in unexpected rooms like the laundry rooms, a beautiful, festive display that brought an immediate smile to my face this morning. The little things, the little joys, in life--they happily provide those, many more, and much more. In short, they genuinely care about their properties and, most important, their tenants: their well-being, their safety, their comfort, and their satisfaction.
What is more, even if you were to fall behind on rent payments, they are willing to work with you to bring your account status to current as long as you demonstrably show that you are doing everything possible on your end to rectify the outstanding issue of a delinquent account and reaching out to every available resource and/or organisation possible to help with paying any overdue, past due, due, or upcoming rent that you owe. They and their lawyer are reasonable, nice, and compassionate people, but they will take legal action, understandably so, because many people tend to take advantage of people who have warm hearts and I do not blame them whatsoever and I hold no grudge for their taking such a course of action against me or others. In fact, I have nothing but gratitude and gratefulness for them for all that they have done for me and still do.They are amazingly wonderful people and I am proud, overjoyed, to call this fine apartment complex my and my two big boys' first and only genuine home in which we feel and are finally safe and free. I cannot ever repay them for such a monumental blessing, but I can try. Absolutely unbelievably lovely people to celebrate and stunningly picturesque sunrise/sunset/nature views to behold.
Sincerely,
Sadie Newton
Many, Many Thanks to You All--I Greatly Appreciate and Appreciated ALL of You and What You Do and What You Have Done
I told Vanessa long ago that when I do happen to post reviews online, they are glowing ones. Less than a year later, I held and hold true to my word...maybe much to her surprise, but not at all to mine. The time just did not feel right until now. Thank you, truly, for your hard work, honesty, thoughtfulness, patience, passion, gentleness, and kind-heartedness from the very beginning and even now. You are clearly wonderful people at heart not only to me but to all those you encounter on a daily basis, thus the many other unsurprisingly enthusiastic, highly complimentary, laudative reviews full of nothing but well-deserved and well-warranted praise, commendation, and gratefulness for you all. I will never forget you nor your kindness.

Work Order - Maintenance Order - Kivanchi with maintenance from the Glenbrook side came over and helped me fix some heating issues I have been having all winter!
He was able to diagnose it quickly, and even helped me with my tub not draining as well- he knew exactly how to fix it, he quickly fixed it, and I am SUPER THANKFUL TO HIM.
He took a whole lot of stress I had been dealing with and made it go away just by being kind, helpful and great at his job. THANK YOU KIVANCHI!!!!!!!!