After just four months, we sincerely love our apartment, and hope to remain here for years to come. The maintenance team and concierge staff (especially Kenneth) are all extremely helpful and go out of their way to accommodate the residents…. It’s nice to know that maintenance shows up almost immediately after submitting an online request, and that those at the front desk are quick to say hi and make conversation. The place feels comfortable and very safe. As a completely blind person who assumed that the move would be difficult and require a lot of adjusting, I’ve found it to be really accessible and easy for me to navigate on my own… Even stores and transportation are at my doorstep. Thanks Avalon for going above and beyond, and I look forward to continuing to live in our beautiful and spacious apartment.
I lived at 770 for approx 15 yrs. I had to move but returned to Avalon at Prudential in the 780 building. The maintenance department in both buildings are excellent! They are proactive the way they take care of these buildings. And anytime you need someone from maintenance, they come. I’ve lived in other places and can honestly tell you not one of them even comes close to the maintenance department at Avalon Prudential.
We have been residents for six years. The building is well managed, maintenance is great, and the location can't be beat. Good value overall.
We stayed at Avalon at Prudential Center (780 Boylston St) for 3 years through the thick of the pandemic. We found the staff (Remianna, Jess) to be very responsive to all our needs despite the challenges. The location is great being right at Copley, the gym is well maintained, and the maintenance staff took care of all issues in the apartment within 24 hours. We also absolutely loved the concierge at 780, particularly Ken who brought a smile to our face every day! Great place for young families and those with pets.

Gautham Sridharan
Nov 07, 2022
Wonderful experience with both the Leasing and Maintenance staff at Avalon Prudential. Just moved in and absolutely love my apartment. The staff was helpful every step of the way. Perfect location, great amenities, having a balcony in the city is hard to come by and a great touch with the apartment. Highly recommend!

Alexis DeMontigny
Aug 01, 2018
My daughter recently moved out on her own, and since I live in another state, I was naturally a bit anxious. I spoke with Albert, the concierge, and we had an incredible conversation. He reassured me about the building’s safety measures, how packages are handled, and other details. Talking to him was truly a breath of fresh air.
Yesterday, again, the maintenance fellows came to deal with a plumbing problem. They worked diligently for a couple of hours then realized it was in need of the outside plumbing company. So they arranged for the job to be completed the next day - and yes it was fixed. The Avalon crew were fantastic. Jonathan supervised the job and he with others were so diligent about solving the problem, very polite and accommodating. I appreciate their promptly fixing the problem . Thank you.
Yesterday the maintenance crew cleaned the heating coils in our place, and repaired the thermostat controls ! I had asked for the service - usually an annual ticket item - but with the work on the roof it had been delayed. Jose and particularly Jonathan were very professional, giving advice on how to manage the heat and air conditioning and stuck with the job until it was completed. Thank you
The Maintenance crew has been wonderful. Just moved in a year ago and we all had to work out some kinks in the new construction, but Maintenance came quickly every time we brought something to their attention . AND they fixed everything perfectly. We're talking about washing machine, disposal, skylight, door stops, AC regulation - they have an expert on hand for all situations. They are always so accommodating and polite, too. Thanks so much for their fine service.
Very quick response to maintenance request. Greg (new to the team) came up right away and worked on the byzantine heating system till he and we were completely satisfied. He also managed to master a thermostate which had perplexed others. Very professional, polite and competent. Nice combo, thank you.

Mimi LaCamera
Aug 15, 2019
I love the staff, maintenance, location & everything about the Avalon! We've just signed a new lease for the third year in a row and have lived in the Ava Back Bay now moving to the Avalon Prudential and everything has been handled so well. They treat us well and are always available and Jess's responsiveness to all our queries has been flawless. I highly recommend it!

Marie-Lou Latrille
Jun 03, 2017