We just moved here, but we already had a wonderful experience here overall. Chanel is a delightful leasing agent that helped us so much. And Rosalvo is absolutely the best! All our maintenance requests were fixed so quickly and professionally.

Valeriya Galperina
Sep 26, 2023
A visit this location over the weekend and I would say this place is well kept. Shout out to Mr Duran on maintaining above par.
I’ve lived at the AVA Pasadena way before the current owners owned the units. The rents are absolutely outrageous. Long term Tenants like me are not appreciated. At lease renewal I get higher rent rate quote than what is advertised on the website. No matter how well they are trying to maintain it, it is still a 1972 building. The only reason I live here is the location and we’ve been so lucky to have Rosalvo as a head of maintenance. He is amazing. His response time is the shortest I’ve ever seen. He is pleasant, professional and very knowledgeable. Recently he went out of his way to change my air filter when I returned home after a major surgery. Also George is amazing keeping the community clean.
A new Review of the maintenance crew
Alright! This review goes to the staff, and high kudos to the maintenance team, Rosalvo, Willie Nichols, and the Air conditioning and heat company! About a week ago, our AC unit went out! Toast! Yep, that's what I said, right when the hottest days in SoCal were in the 90s and 100s. I'm here to say that a new AC unit was installed today! Overall, we love living here; our neighbors are friendly and respectful.
JAN-FEB 2021
Once someone responds, I'll change my rating and possibly my review.
My fiancé and I have been to this location twice now. I went with my soon-to-be MIL—we were well received, and the staff agent was receptive. (I'm reframing the name now because I believe people deserve a second chance.)
I don't know exactly what happened regarding our applications placed on Friday, 1/15. It is legally said that I may have lost my application fee. I am waiting for our deposit to be on hold before getting back to us.
At first sight, the community doesn't strike you right away; however, once you enter, the premises are colorful and inviting, just as displayed on their website!
I'm feeling shaded by the apartment specials and offers to move in!
Only to learn that once you apply and pay for your fees, it takes 24 hours to get an answer for approval once they run your credit and background history! That didn’t happen then because my fiancé had his credit frozen when he got to release it. It was way after the 24-hour window, and the unit was given to whoever was next.
MAJOR UPDATE: As promised, Frankie (rental agent) is your go-to person. However, getting ahold of anyone in the Avalon communities office is difficult. Have some serious patience.
I must say that I lost it on Friday, 1/22. After an email and two other surveys from Avalon communities, it took me 2 hours to get someone’s attention and get back to me on the phone.
The “On HOLD” deposit made on Sunday, 1/17, was returned within 48 hours.
There was a lot of miscommunication and confusion between my fiancé/boyfriend and my MIL. I still hope that I can move in and live here. If not, oh well.
Thanks for hearing me out!
3rd LAST UPDATE
We made it! We moved to AVA Pasadena, and I can’t tell you how happy I am living there. Yes, there were some hiccups, though we prevailed. I strongly advise you to do your research. Frankie is the main guy to reach out to. He had incredible patience with us—best of luck to you. The neighborhood is nice and quiet! I haven't yet made it to the conveniences.

I moved to AVA Pasadena on February 6 and every day since our maintenance staff has, Rosalvo in particular, undertaken very kind, generous, unexpected, surprising and simply heartwarming efforts to help me settle here.
Since I am 75, sick with cancer (taking chemotherapy 7 days a week) and (was) very unhappy about moving, the AVA welcome is especially important to me.

Kathleen Bonann Marshall
Feb 16, 2024
I would like to give a big shout out to the the maintenance team at Ava pasadena. The building looks amazing with all the new upgrades being done to it. The new colors and hallways makes the property look amazing. Very quiet and peaceful community. The maintenance team does and incredible job at keeping the property looking amazing. On top of that they do a good job on addressing our service request in a timely manner. Thank you Rosalvo, Gerry and George.
I’ve lived in some similar apartment communities and never had such a responsive and effective maintenance team. Maintenance requests are easy to make whenever issues come up, and they get resolved quickly. Special shoutout to Rosalvo for providing excellent service! He’s attentive to detail, easy to reach, and always looking out for residents. We’re lucky to have him!
The maintenance team at AVA pasadena is truly one of the best and operates a high - quality standard. Rosalvo, who has been really helpful, he fixed all the clogged washing machine and living room sink quickly and effeciently, and even took care of the missing window shades that were giving me a trouble at that time. He ensured everything was fine and double - checked all parts to make sure nothing was missing. Special thanks to Rosalvo for makimg this apartment a better place to live! Also, he is always on time too :) !!

Kyra kurniawan
Dec 20, 2024