A stress-free experience from start to finish. The apartment was clean with fresh paint, and everything worked as it should. The leasing office made the whole process easy, from coordinating parking validation to providing clear instructions to get settled. The maintenance team handled minor amenities issues promptly after move-in.
Absolutely love my apartment here at Elle West. I had such an amazing leasing experience with Ella and the rest of the staff here, I cannot recommend this place enough!

Blake Edwards
Oct 17, 2024
I recently moved into Elle West and they have been nothing but great. All the leasing consultants have been easy to work with, knowledgeable and have a great response time. The director, Colleen, made it super easy and stress free to switch units. My favorite people have been the maintenance crew! They are incredible and timely. I have only been here for a short amount of time, but it seems like the new leasing company is completely turning this place around.
The new leasing manager James at Elle West Avenue has provided exceptional service since day one!  He has proven to us that people  care about their clients and doing a job well done.    In the midst of a significant leak James was efficient in responding with Alex from maintenance who has also been responsive.  He was even climbing ladders and helping along with the crew.  The follow-up after the leak has also been great.
We have leased three connected units for over 15 years at this property.  James and this crew have been a wonderful and refreshing change.  Thanks James, it should give anyone who is interested living or working here confidence they'll be in good hands.
This place is in a great location, and I can’t think of much that’s not within walking distance. To put it lightly, things were a bit of a mess when the new management company took over, but the Property Manager James has really stepped up. I can already tell a major difference and improvement to cleanliness, work orders, and just over all response timing. He has been amazing and will actually take the time to sit down and speak us residents. He and his team are so kind and helpful now, so I’ve changed my mind and plan to renew my lease for another year! Thanks James and Elle Team! - TM
Elle West has undergone a couple of changes in management over the last several months, but I think that, ultimately, the current management team (Kairoi Residential and Community Director Colleen Pritchard) have been exceptional.
We, unfortunately, had a major maintenance and safety issue under the previous management team. Our ceiling began to leak with rainwater very severely in the kitchen area each time that it rained. The water intrusion was extensive and the damage required us to move apartments so repairs could be completed. Under the previous management team, we had almost no response or any timeline on the repair or any updates on the extent of the damage. As soon as Kairoi took over, they immediately worked with us to resolve the issue. Within a few weeks, we had a new (upgraded) unit for a similar price. They worked with us every step of the way to ensure that the problem was resolved in a fair and beneficial way.
These apartments in the downtown area are not cheap, however the location and the service provided by the Kairoi team is easily the best I’ve seen in an apartment.
Highly recommend touring this place. No apartment is perfect, but Elle West is a fantastic option if you like the downtown Austin area.

What a difference I have seen in the last few months, thankful to see such a more positive and safe and cleaner community here at Elle west Ave.
I wanna give a big thank you to our new property manager James for all the wonderful changes he has made, he goes over and beyond not only for the property but the residents as well.
The property looks better than ever, I see all the hard work day after day by the team, Maintenance is quick to respond and seems to always have a solution for everything. It’s nice to see friendly faces, warm and kind good mornings from the new staff, I’m happy to call this Elle my home.
Thank you to James, Jerry and Alex for all you do for.
West Ave. has gone through a lot of changes lately, but nothing as positive and impactful as the hiring of Bridget and Cheyenne! I look forward to seeing the vibe and community atmosphere restored.
This is the best office staff since Kavon🙂↔️ and Angel left!

Kavon Khatami
Nov 01, 2024