We were looking to relocate to Fort Worth and stumbled across these luxury apartments while visiting. Erica, greeted us at the door and from that point forward she was by our side every step of the way. She gave us all the information that your "normal" leasing agent wouldn't share. Over time we interacted with Crystal as well and wow the professionalism, outstanding customer service, and quick communication was simply put amazing! If you're not scheduling your tour here or looking to live in this community...What are you doing? I recommend these luxury apartments and townhomes hands down.

Felicia Brown
Oct 06, 2024
My experience at Willow park apartments has been smooth and exciting! I’ve been passing by this complex day to day and it caught my eye. I decided to set up an appointment for a tour. As we arrived, Erica sat us down to go over potential floor plans. Erica walked us through the property and answered all of our questions. The complex looked neat, clean, and quiet. Some key elements that we were looking for in a complex was a clean environment, good location, layout and friendly staff is a plus! My boyfriend and I were looking for something spacious we were initially interested in a two bedroom. However, we fell in love with the townhome! Erica was able to give us some great insight and advice with our apartment search. Erica was kind and very patient with us. She’s been able to answer our questions promptly and has been able to problem solve with questions we had. Erica’s hospitality was excellent and made our decision so easy. We are so excited to see what’s to come in our soon to be home!

Our experience with The Reserve on Willow Lake has been nothing short of outstanding, and a big part of that is thanks to Erica, who has been an absolute gem to work with.
We met Erica on our first day in Texas while visiting multiple properties, and her helpfulness and professionalism stood out immediately.
I like the property so much that came back the next day to fill out an application and during our visit, I accidentally left my driver’s license behind at the leasing office. Even though Erica had already gone home for the day, she went above and beyond to arrange for someone to hand it over to me after hours, ensuring we didn’t miss our flight back to California.
Her dedication didn’t stop there – she made the entire leasing process smooth and seamless by helping us complete everything via email. Moving across states can be stressful, but Erica’s support made it so much easier.
In addition to the exceptional service, the property itself is beautiful. The landscape is well-maintained, and the buildings are accommodating. We recently moved from California to Texas, and we couldn’t have asked for a better place to call home.
Thank you, Erica, and The Reserve on Willow Lake team, for making our transition such a pleasant experience!

Crystal Sanders was great and provided us with honest feedback. She was so informative and authentic. She did not pressure us at all. It was a really great experience. We really like the unit we toured, and the price is great!
My husband and I had the pleasure of meeting Erica on yesterday. We mentioned our concerns with relocating to a new state with our babies and she lended us an ear. Erica thank you so much for assisting us in such a short notice. We’re so excited!

Keneisha Milam
Aug 18, 2024
I must say, This property and its Staff members awesome. I had thee best experience, in inquiring about upgrading from one of the Sister properties. And it truly is an upgrade! The leasing managers Ms Crystal S, And Ms Crystal O were very nice and professional! Providing me with all the information I would need,to secure one of the townhomes that I was interested in. I was also given a grand tour the property, it’s beautiful landscaping, and amazing lake views. I must say, I am beyond impressed! Thank you for helping me. I would recommend this complex to anyone who wants a beautiful place to call home, with amazing staff members. Also I would like to thank Ms Erica a staff member at the Reserve, that was working at my complex for the day, for referring me.
I most definitely will be applying!

Dameion Washington
Aug 14, 2024
Erica and Crystal have been a fantastic help getting my wife and I moved in over the last couple weeks. There was not a single hiccup in the process and my wife and I love our new home. We hope to stay a good long while.

John Sheckells
Nov 25, 2024
Crystal and Erica couldn’t have been
More friendly, kind, and helpful. It’s refreshing to deal with people who can be professional yet friendly and approachable. Although it’s out of my budget for now, I appreciate all of the effort. If you do choose these apartments, I can assure you will be taken care of which is more than I can say for
some others I’ve looked at :-). It’s a good sign when you don’t have a large turnover.
Thanks girls!

Tracy Staples
Nov 22, 2024