Yes, Zumper is a reliable apartment search platform used by millions of renters each year. We verify listings, protect your data, and offer real-time alerts, giving you tools to search confidently.
Finding a rental can be stressful. Scams are real, listings can be outdated, and landlords sometimes don’t respond. It’s no wonder renters ask: Is Zumper a reliable option?
If you’re navigating the rental market and wondering if Zumper is a platform you can trust, this article will explain exactly what we offer, how we ensure listing quality, and how we support renters at every step of the search.
What is Zumper?
Zumper is a rental platform that helps people find apartments and houses for rent across the United States and Canada. You can search listings, contact property managers, and even apply and pay rent online—all in one place.
Here’s what makes Zumper different:
- We have thousands of verified listings
- You can filter for no-fee listings, pet-friendly homes, and more.
- We provide real-time alerts when new properties become available.
- You can submit digital rental applications and credit reports securely.
Whether you’re moving across town or the country, Zumper gives you the tools to search smartly and confidently.
Are apartment listing sites accurate?
The top apartment listing sites are generally accurate, but their accuracy largely depends on how frequently property management partners update their listings and whether platforms take action against scams or outdated information.
At Zumper, we:
- Label verified listings clearly on available apartments
- Allow users to report listings that seem fake or unresponsive
- Review flagged listings within 24 hours to keep our platform accurate and trustworthy
No site is perfect, but our combination of regular audits, responsive support, and transparency helps ensure renters see accurate, up-to-date listings.
Is Zumper a reliable apartment search website?
Yes, Zumper is a reliable apartment search website used by millions of renters every year across the US and Canada. We’ve been in operation since 2011 and have continually refined our processes to make sure we provide renters with transparency and reliability since our initial launch.
Here’s how Zumper helps make your apartment search easier and more secure:
1. We verify listings
- Verified listings include confirmed contact info and rental details
- Our support team reviews reported listings within 24 hours
- In some markets, property managers must pass email and phone verification, and sometimes ID checks, before posting on our site
2. We provide clear contact info.
We include a direct contact method for every listing. This could be an email, phone number, or application link.
3. We protect your application data.
When you apply directly through Zumper, we ensure that the information you supply on your application remains private, encrypted, and accessible only to you and those you authorize to review it.
What Zumper offers renters
Zumper is more than just a search engine. We provide practical, renter-first tools that streamline your apartment hunt:
Advanced search filters
- Pet policy
- Price range
- Lease type (short-term, month-to-month, etc.)
- Amenities like in-unit laundry or parking
Instant alerts
Set alerts for your desired city, budget, and preferences. We’ll notify you as soon as a matching listing goes live.
Instant Apply and screening tools.
- Apply instantly to multiple properties with one secure profile
- Include your credit and background reports when required
- Control who sees your information and withdraw at any time
Transparent listing info
Each listing includes photos, property descriptions, amenities, and contact information for the landlord or agent. You’ll know what to expect before reaching out.
Mobile convenience
The Zumper app (iOS and Android) makes searching, messaging and applying on the go a little easier.
Real renter experiences
Zumper has helped millions of renters find their next place. Here’s what users appreciate most:
- Speed. “I like the app, smooth and so easy to use it” – emandice, Jun 28, 2021 on iOS
- Convenience: “This app was so much easier to track the apartments I was interested in, and I ended up finding my new place that I’m IN LOVE with.” -nickelsbacked, Jun 23, 2021 on iOS
- Transparency. “Very cool app with lots of available listings and easy to use” – May 15, 2025 on Android
Of course, no rental site can guarantee a reply from every landlord. But we’re reviewing every piece of feedback we receive, and actively improving based on what renters have to say.
We are committed to helping you find a home with less hassle and feeling secure throughout the process!
How does Zumper compare to other apartment websites?
| Feature | Zumper | Craigslist | Facebook Marketplace | Apartments.com |
|---|---|---|---|---|
| Verified Listings | ✅ Yes | ❌ No | ❌ No | ✅ Yes |
| Built-in Application Tools | ✅ Yes | ❌ No | ❌ No | ✅ Yes |
| Credit + Background Check | ✅ Yes | ❌ No | ❌ No | ✅ Yes |
| Real-Time Alerts | ✅ Yes | ❌ No | ❌ No | ✅ Yes |
| Free to Use | ✅ Yes | ✅ Yes | ✅ Yes | ✅ Yes |
What should I do if I don’t hear back from a landlord on Zumper?
If you’ve found a great place and reached out, but you have not received a reply, there could be a few reasons:
- It could be a high-demand listing that’s received dozens of inquiries
- Landlords may prioritize messages by move-in date
- Some managers only respond during business hours
What you can do now
- Call directly. The phone number is often the fastest route
- Send a follow-up message after 2–3 business days
- Check your spam folder just in case
- Include key details like lease start date, budget, and pets
Still no reply? You can report the listing directly through the platform so our team can investigate. Learn more here: Why hasn’t anyone messaged me back?
What if I see something fishy on the site?
If you see a listing that looks like a scam, or you have a suspicious interaction, be sure to report it through our “Report a listing” process.
We take scams seriously. Be aware of what common rental scams look like, and please report any issues to us if you encounter them.
On desktop, you can find the option to report on the right-hand side, underneath the landlord’s contact info:
If you’re searching on mobile web, the “Report this listing” button is in the “About section”, below email signup and above neighborhood rent trends:
On our apps, the Report button is located at the very bottom of each apartment, underneath the “Explore the area” map:
FAQs
Is Zumper a scam?
No, Zumper is not a scam. We are a legitimate rental platform used by renters, landlords, and property managers across North America.
Are all Zumper listings verified?
Not all listings are verified, but we clearly label those that are. Our team also reviews any reported listing within 24 hours.
Can I trust Zumper with my credit info?
Yes. Zumper uses TransUnion in its application process. You choose when and where to share your application.
How do I report a fake listing on Zumper?
Use the “Report Listing” button on the listing page. Our team will investigate within 24 hours and take the appropriate action.
How do I contact a landlord?
Each listing includes contact info. You can message, call, or apply directly depending on the information included on the listing.
Conclusion: So, is Zumper reliable?
Yes—Zumper is a reliable, secure, and practical platform for renters. We offer verified listings, real-time alerts, and streamlined tools to help you search smarter.
Whether you’re casually scoping out the rental market or you’re ready to move today, we’re here to support your search with real listings, robust tools, and real renter-first service.
Looking for more help? Check out our Renter Help Center or explore our Rent Research data to better understand your local market.
Related content
