What Is a Property Manager?

When learning about rentals and looking for a new place to live, you may begin to notice that many properties and units work with property managers or property management companies. But what do all the different people do? We’ll break down what a property manager does and how they might interact with you, the renter.

What is a property manager?

When you’re looking for an apartment or calling to set up a viewing of what might be your next dream spot, one of the first people you will come into contact with is usually the property manager. A property manager will assess your ability to pay, keep your apartment or unit clean, and proactively communicate concerns about maintenance. Additional work they might do includes marketing and advertising rentals, finding renters for vacant units, and making sure that rentals are never or at least rarely vacant for long. 

For a rental, the property manager is the main source of information and communications regarding rent, utilities, and any other needs for the property owner, often the landlord. Whether you’re renting a house, apartment, or a unit in a large apartment complex, a property manager might be the person you communicate with most frequently about your rental.

What does being a property manager entail?

Generally, a property manager has a number of different responsibilities. Property managers can set your rent, collect your rent, and manage the finer details of building maintenance. They check that a property, prior to being rented by a new tenant, is clean, free of any concerns, the groundskeeping and maintenance are in quality condition, the floor is vacuumed and swept, and that any housekeeping duties are completed. Additionally, the property manager coordinates and facilitates all the maintenance companies, pest control agencies, housekeeping staff, package vendors, security staff, and more. They essentially provide a role as a liaison between the renter, owner, and all those relevant to maintaining the property. 

Possible Examples of Tasks a Property Manager Might Do

Depending on the type of property, the duties will vary. Property managers usually balance many tasks for current renters while ensuring rental rates are competitive. Property managers are familiar with covering taxes and overhead, collecting rent, and complying with rental laws, including federal, state, and local regulations and laws. The property manager will ensure that the property itself is listed at competitive rates while also marketing it to prospective future renters. A high-end luxury apartment may require setting up appointments for renters, arranging services much like a concierge, and ensuring all property features are up to date and in quality condition. A mid-end property might focus on more regular maintenance, upgrades, and ensuring rent is paid regularly. Other property managers may be assigned different duties, particularly for large properties with several buildings, or larger property management companies, which might have hundreds of buildings throughout a metropolitan region. 

What might a property manager do for me?

Property managers might not only collect and set rental rates, but they also may serve as a resource in difficult times. If you are having trouble paying rent due to difficulties such as a layoff or termination, property managers are familiar with the agencies that provide rent assistance. This may help you if you’re concerned about an eviction or credit score. Since property managers are familiar with local, state, and federal laws regarding rent, they may easily point you in the right direction for your local agency regarding rental assistance, unemployment benefits, or other nonprofits who might be able to help. 

What do property managers do?

From start to finish, a property manager will set up your tour of the apartment unit, take time getting to know you, confirm employment to ensure you’re capable of paying, and run a background check. This is important as they check that you do not have any felonies, concerning credit issues, and that you have regularly and consistently paid your rent on time. They maintain an ongoing relationship with you so they can plan when you have plans to move out due to life changes and they’ll set up new showings. The property manager will provide you your keys upon move-in and do a move-in inspection to ensure any issues are not wrongfully attributed to the person who actually did the damages. When you move out, they’ll grab your keys and lock up the unit before getting it ready for the next renter.

Advantages of Having a Property Manager

When moving to a new home or apartment, your past property managers can provide proof of residency showing that you lived there. They can also be a resource if you need proof that you paid your rent regularly so that you can get your driver’s license, rent another place, or collect government-associated benefits. Plus, if you’re locked out, they can set you up with a new key so you don’t have to call a locksmith.

Overall, a property manager will make your life easier as a renter. A property manager will make sure your unit has everything you need to get settled. When the water leaks, the drain gets clogged, a pest shows up, or a light bulb goes out, your property manager will show up or send the proper people and companies to take care of the situation. 

Ready to find your next property manager? Search thousands of apartments for rent on Zumper and get settled in your new home.