If there were 10 stars I would give it on this review.
We have been at Santa Barbara Chino Hills just over 6-years and love this property. We have always been VERY satisfied with the response and resolve of the Office and Maintenance staff.
Need to give a shout out to Eric Coffman and his Team that helped facilitated the repairs (steven and Steve).
We recently had a water heater leak that was hard to detect until it reached a point that it was noticeable. Reached the point of mold behind the unit, Hard to see.
When I noticed it (late Afternoon on a Sunday), called the office and they reached you to Eric. They had Steven, off duty at the time, come over and assess the problem.
That Monday Eric came by to discuss the action plan and answered any questioned we had. They had to replace the water heater, repair the wall, and Base.
They had a containment set up to isolate the area with mold and it was vented to the outside. Very nice set up. They had to cut with wall open and let it dry. Took 5 days to complete. We were only without water for a couple of hours over the entire repair process. The wall/base looks as good as new.
The repairs were handled professionally and with our concerns in mind. Eric also set up a parking pass so we could park our car on the property during the repairs.
Very well Done.

Fell in love with this community from online pictures and they didn’t lie. Kimberly was patient & kept us informed during the leasing process. Eric and the maintenance team are amazing. They keep the property clean. It’s like waking up in paradise everyday.

Jasmine Moore
Jun 19, 2024
I recently moved to the Santa Barbra at Chino Hills from out of state, and I couldn’t be happier with my experience! From the start, Melissa, the community director, was incredibly helpful and made my transition as stress-free as possible.
The complex itself is very well-maintained, and every employee I’ve dealt with has been professional, friendly, and always willing to help. I highly recommend this complex to anyone looking for a great place to live!

Brandon Lownds
Oct 22, 2024
I recently celebrated my six-month anniversary at my new apartment at Santa Barbara in Chino Hills, and I couldn’t be happier with my experience. From the moment I moved in, everything has been exceptional, from the quality of the unit to the outstanding service provided by the staff.
Special shout-outs go to Stephen and Kimberly for making my stay here truly remarkable.
Stephen has been fantastic with all my maintenance requests. He’s quick to respond, super friendly, and always ensures that the job is done right.
Kimberly was instrumental in making my cross-country move as smooth as possible. Moving across the country can be stressful, but Kimberly’s support from start to finish made the entire process a breeze. Her attention to detail and dedication to making sure everything was in order before and after my move made all the difference.
Overall, my experience here at Santa Barbara has been nothing short of amazing. I highly recommend this community to anyone looking for a new home in Chino Hills. The staff truly goes above and beyond to make you feel welcome and well taken care of.

Jeffrey Dickens
Aug 14, 2024
I've lived at the Santa Barbara for over 2 years now, and I want to give a huge shout out to the maintenance crew here. Stephen, Steve and Eric have helped me with various maintenance requests I've put in while living here. Stephen helped with my most recent work order. He arrived early on the day I was expecting him and promptly resolved my washing machine issue. He is also a genuinely kind person and pleasant to talk to. I've lived in other communities where it was more of a headache to try to get maintenance to fix something. Here there is no waiting all day for the maintenance guy to show up---- they arrive at the appointed time and handle the job efficiently. Each and every time they have been professional, prompt and courteous. Kudos to this team, they are truly awesome and make it a joy to live here.
If you are looking for a new place to live you will not be disappointed with the Santa Barbara. I've had no problem that couldn't be resolved, and they are serious about maintaining the community and your home to their impeccable standards.

I have lived here almost 5 years and the one thing that has impressed me, the most, was the quality of service delivered by the maintenance crew. From day one Stephen P, has been reliable, dependable, courteous and ensured that upon completion of any repair, he put everything back the way her found it and in most instances, he leaves things better.
Today, I meet a new Steven who was also equally as professional, attentive, and very respectful. I look forward to always having them complete any of my service request.
I recently renewed my yearly lease with Santa Barbara Apartments because my experience over the past year has been exceptionally satisfying.
I'm very pleased with the beautiful landscape, great amenities, safety, and especially the maintenance services and staff.
At Santa Barbara, any issue—whether it's with doorbells or washing machines—can be reported and is typically resolved within a day. For instance, when I had a problem with my refrigerator, Stephen, one of the maintenance staff came the very next day to fix it.
As I drive in and out of the community, I often see Stephen and other maintenance staff riding golf carts, monitoring and addressing issues. They always wave, which makes me feel like I live in a well-managed and secure environment.
The quality of service and facilities truly justify the rental cost. Stephen, whom I've known since move-in day, exemplifies the staff's expertise and friendliness. I'm thoroughly pleased with my home here at Santa Barbara Apartments.
The location is beautiful, close to the freeways to get to my church and favorite grocery stores Sprouts and Trader Joes I want to give the maintenance staff recognition that they have ensured that repairs are done timely and professionally. Steven R has been exceptionally, kind, willing to go the extra mile and pleasant He is easy going and easy to talk to. He appears to like what he does. Its hard to find people that are genuine and pleasant Steven R demonstrated these qualities The gym is the best amenity It has the top of the line equipment I love the stretch/yoga room Its great to walk two minutes to my unit after a workout I highly recommend this apartment complex

Regina Lightbourne
Oct 09, 2024