I've certainly had my fair share of issues since moving into the property, but the maintenance team has been astounding in helping me through them. I'd like to recognize the entire maintenance staff in their timeliness, communication, and professionalism across a range of requests and problems. Most recently, Gerardo has helped me immensely and his friendliness as well as skill is greatly appreciated. Thank you to the maintenance team here at Avalon!
My review is specifically for Steve Thornton - but is also on behalf of the entire maintenance team, leasing team, and Avalon complex as a whole. Ever since we moved in, Steve has been one of the primary maintenance personnel to come and help us out. He is timely, kind, efficient, and an overall great guy! Steve is always so happy to assist with anything that we need. In previous apartment buildings, we’ve had to wait days or even weeks to get somebody to come over to help with a simple task or fix issues within our unit. Here at Avalon, Steve will show up day of, even on a Sunday, with a smile on his face! It means a lot to have an apartment that actually cares about its tenants. (I’d also like to thank Monique from the leasing office, who has helped us out immensely throughout our lease - and also helped me find an expensive package of mine that got lost! As soon as I messaged the leasing office, she assisted me immediately. The package wasn’t even inside of the building, and she still somehow managed to search around and find it.) This team goes above and beyond. Thank you to everyone at Avalon!
Kristina Nihan
Mar 17, 2024
Monique is an incredible operator of this location. She is attentive, responsive and very easy to deal with. Steve T is a wonderful team member who is not only good at his job but also very pleasant to deal with.
Michael C. Morello
Jun 05, 2024
Extremely thankful for Maintenance team member Steve Thornton. If everyone could be like Steve, the world would be a better place. Kind, respectful and does such an amazing and efficient job EVERY TIME with a smile on his face. Sadly, he is only on property once a week.
Thank you Steve for all you do, you’re the best!
Enjoyed living at the Avalon - we got pretty unlikely when we first moved in and apt flooded but they were great about fixing and reimbursing. Location is obviously great- of course a decent amount of homeless ppl but hopefully new businesses keep opening up around to help. Maintenance team is awesome as we sent a fair amount of requests particularly Hugo. The price whisk we moved in was a great deal with all the amenities. Really only reason moved was because increased rents while rents elsewhere were coming down and we were right on Neilson so could be pretty noisy.
Jeffrey Fleming
May 01, 2023
On behalf of my boyfriend and I who are both tenants at Avalon Santa Monica on Main Street, I wanted to commend the work of Steve T!
Steve will show up to our apartment for maintenance and support with a smile on his face, even on a Sunday!
Although we have not lived here for long, the maintenance team has been very supportive and always on time for when we schedule any sort of maintenance in our apartment. I think it’s really hard to find an apartment complex that actually cares about its tenants, and Avalon has done a great job at listening to our needs.
Ileana Hernandez
May 12, 2024
We recently moved from the East Coast to Avalon Santa Monica and have had a fantastic experience. Andrew was very supportive as we navigated the moved from the East coast, answering questions promptly and thoughtfully, which was particularly reassuring since we had not seen the property ourselves prior to signing the lease and were moving with a toddler in tow!
We were very happy when we arrived but another apartment within the complex became available shortly after we moved and Andrew was able to help us easily transfer our lease to the other apartment and we were able to get the keys within a couple of days.
Edgar and Anthony from the maintenance team have been great as well, responding promptly to a couple of small requests and very friendly.
This is the third Avalon property we have rented from and we highly recommend it. Avalon Santa Monica on Main is nice, clean, and safe. Andrew and the team are so friendly and helpful. The location is fantastic with the beach only 2 streets away and close to many shops and restaurants. For families with young kids, there are many parks nearby and we found a lovely preschool.
Donovan Family
Dec 03, 2022
My kids and myself are very thankful for Maintenance team member Steve Thornton. Steve is kind, respectful and does such an amazing and efficient job every time with a smile on his face. It's sad that he's not here all the time and wished we had more of him.
Thank you, Steve, for all you do, you’re the best!
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