My husband and I have lived here since 2017 (almost 3 years at the time of this review) and I absolutely love it here. The team in the office are caring, compassionate human beings and they take the time to get to know you, are always quick to respond and they also organize fun community events. They have taken such great care of us I can't say enough good things about them! This is the first place I've truly felt like home and I've lived in three different apartment complexes before living here. We live in a 2bd/2b with an upgraded kitchen and appliances and it's super nice. We've had small things to fix here and there and the maintenance team is excellent and usually have things fixed within the same day. Once in a while we can hear neighbors, but mostly, the walls are super sound proof. Neighbors are really friendly and most of the people who live here are young professionals and families - you can always see families and kids out playing or people out with their dogs- a really great atmosphere (I mean, less people out during the winter, but that's normal!) We added a puppy to our family and the office team made it so easy to sign paperwork and make sure everything was ready for us to welcome our puppy home. There's a great fenced in yard for dogs, and there are plenty of waste baskets with puppy waste bags you can use throughout the property. Picking up packages is super easy - they installed an Amazon hub so you can pick up your packages whenever is most convenient for you. The only thing I wish they had here was a recycling station. But altogether, we love it here. We've had an amazing experience here and would recommend living here to friends, family and everyone!

Katherine Frey
Jul 24, 2020
I have lived here 5 years and I have NO intention of ever moving. This place is the best! The office staff are great and the maintenance staff is great. Eric is the best! But don't get wrong, ALL of them are fantastic. I absolutely ❤️ this place and I have the best view in the complex, face the main pond. My 😺 ❤️s it here also. He loves going outside and visiting all his animal friends.

Denise Cleeves
Dec 19, 2022
We have lived in many apartments and Runaway Bay is by far the best we’ve ever stayed at. Brandi in the office has always been so pleasant and courteous to work with no matter what we’ve needed to talk to her about. The Maintenance person who helped us with a water leak was very prompt and friendly also. We will definitely be looking at staying another year.

Kathy Fladseth
Jun 14, 2023
Great apartments, clean and relaxing property. Although I had to terminate my lease early due to job relocation, the process went smoothly.
Brandy was fantastic to work with through the lease singing process, very knowledgeable about the property and with being as accommodating as possible.
Maintenance was super quick, even for non emergencies.
My only complaint was the difficulty with getting in touch with the Runaway bay office as the phone number on the website goes to a different office, but they were also helpful for putting in work orders and relaying information to the Runaway bay office. Just was a bit tedious for any quick questions.
Overall great experience. Thank you Brandy and team!
I moved in August of 2020 and I have been happy here. I am looking for a place to live long term. Maintenance is great, Eric, Lisa and Dennis are always fast to respond and so helpful. Brandy in the office is always smiling and very quick to help however she can. Ali is back and helped with my lease renewal. Overall it has been a great place to live. I would recommend Runaway Bay Lansing, MI to anyone looking to rent in a nice, well maintained, apartment complex.
After living in Runaway Bay for 3 years I would not recommend renting there. I moved out in July due to the death of a loved one and they were not at all concerned at the stress and distress the sudden move out was causing me and even though I had been a great tenant always paying my rent early they did not consider my circumstances worthy of allowing me to move out without penalties even though it stated in my lease that long term residents could move out under unforeseen circumstances without penalty. Even though they rented my apartment right away I still had to pay half of August rent plus a full months rent and they kept my deposit even though the apartment was spotless without any damage when I moved out. Also the rent is way to high for what you get. I had requested my screen door be fixed, it had some kind of pods on the door and a small rip in the screen and I ask each year for new wood chips in front of my patio because it was all dirt and mud when it rained. I never got either. The whole time I lived there the hot tub never worked, they never replaced the broken umbrellas at the pool and did not treat 2 of the maintenance people with respect so they quit. Just a heads up think twice before signing a lease with them.

I’m a current resident going on three years. Two months before I moved in I broke my leg and they worked with me to get a more accessible apartment.
The maintenance staff is amazing! Dennis Bateman and the crew are extremely prompt, efficient and knowledgeable. All the buildings are clean and well lit. The gym and pool are always clean and well kept. The office staff are always friendly and very helpful.
I love living here!
English is my second language, so bear with me. Managers Ally and Brandy is the best Moving in process was very pleasant, email communication excellent. I got informed what I need, very precisely and quickly from them. They both very kind, knowledgeable, professional and willing to go more miles for us. When I had to transfer to another unit due to the some problem, they helped me so much of showing and walk through the units. When I put many work orders on line, wow they were already at my door like in 30 minutes. I love to live here because of the nice staffs. Very quiet here and peaceful view. I like balcony large enough for flowers and chairs to enjoy sun light and raining. Building is not new but I can tell it was built well. Shelves are sturdy drive into walls and cabinet is solid wood oak , taking some weights well. As long as Ally and Brandy taking care of residence, I will love to stay here. Manager is very important because she sets the norm for work places and residence life style behave . My husband and I greatly appreciate Ally's hard work make us feeling very blessed. And they didn't recognized my Asian face. treats me as a person not by color of skin

Recently moved in and I really like the place. It is a clean, quiet, peaceful setting. Maintenance seems to do a great job keeping up on everything and Brandy was amazing to work with. Definitely recommend if you are looking for a place.

Michael Muehleisen
Oct 15, 2024