I have lived in six different apartments and this is by far one of the best management teams that I have come across. Shaelah and Rowan truly care about their residents' experience. As someone new to the area, they made my moving process so much less stressful. In my experience, they are not just about the business, but more centered on resident satisfaction. The amenities are top notch - the pool and gym are always clean and empty most days. The location of The Retreat - proximity to downtown, publix, the hospital, etc. is great, however, I think the management team is what is what sets this place apart. You can trust that your concerns will be heard and addressed - very approachable and helpful team. I can't rave enough about Shaelah and Rowan. If you are new to the area and looking for a spot in Fairhope, you literally cannot go wrong by choosing to live here!!

Nikita Chapagain
Oct 11, 2022
I've lived here for about a year and a half and have had a great experience. Most of the bad reviews are from the previous staff and ownership of the property before it sold half way through my lease. The new staff is amazing and you can definitely tell they care about the residents. It's a great location! Plus, the pool and gym are very nice and always clean.
I wish I could give this place more stars. The staff is THE BEST, the community is great, the apartments are so beautiful. I was nervous moving into my first apartment, but the staff is super helpful, accommodating, and SO caring. I'm having the best time ever! The staff even puts on events during the holidays for their residents, they're the best.

Breann Chiepalich
Nov 04, 2021
I live here! I moved from out of town, and fell in love with these brand new apartments! They have the most amazing amenities and phenomenal customer service! They are very quick to respond and truly care about each and every resident! These apartments are 5 stars! Living at the Retreat at Fairhope Village is an absolute DREAM and feels like living at a luxurious resort everyday! I will resign my lease next year for sure!

Sydney Mcgriff
May 28, 2020
I don't write a lot of reviews but wanted to write one now partly to respond to a few things "John Doe" wrote in his review. Shaelah and staff, who are part of the new management company as of a year or two ago, have been very helpful and friendly on a continual basis. Our a/c filters do get changed on a regular schedule set up by the maintenance team, and the filters are provided for by management. The one maintenance request I have put in was addressed and fixed about 2 hours after I had submitted it, which amazed me because of how quick they responded! And yes, there have been problems with excessive barking dogs indoors, but when I talked to Shaelah about the problem by my apt, she was quick to address it with the owner and things have been much better. Managing apartments and tenants is obviously a hard job. I cannot speak for other tenants regarding their comments, but I do want to say I appreciate what Shaelah and crew do here because they do a much better job than other places I have lived, and the apts here are relatively new and nice compared to many other places. This community also has a great community lounge/office area that is open for tenants to use, with free printing access, and the best fitness room I have seen in any apt complex. Thanks to Shaelah and crew!

One of the best apartment proprieties on the Eastern Shore. The staff and management is always on top of everything making sure their tenant’s living experience is 5-star. Shaelah and Rachel are simply the best!

Gabriel Puello
Jan 25, 2024
My husband and I moved from NYC to Fairhope and into The Retreat at Fairhope Village on July 30th 2024. I've waited this long to write a review because we needed to experience the process, property, apartment and Staff before expressing our impressions. We are giving the Retreat a five star review. The process was involved and thorough ensuring a quality, safe and enjoyable community. The property is beautiful. bordered by a dense forest and located in close proximity to a convenient and well curated shopping area. The clubhouse, pool, workout room and grounds are exceptional. Always clean, inviting and uncrowded. The two men responsible for keeping everything up and running are Rich and Darrell. They could not be more hardworking, friendly accommodating and helpful. Our apartment boasts 9-foot ceilings, a deck, clean lines, modern appliances, hardwood floors and plenty of light. I've saved the best for last, the on-site Staff, Rachel, Rowan and Shaelah. Rowan was our lead representative in welcoming us, guiding us through the application process and answering our hundreds of questions. All three women support each other ensuring that our experience is satisfying and enjoyable, They are never too busy to address our needs. We are extremely pleased that we relocated to Fairhope and chose to live at The Retreat.

Kathleen Willis
Sep 20, 2024
I was very happy with my experience at these apartments. The apartments are well equipped with all modern features and colors. The kitchen has a ton of cupboard space. We had a one bedroom, but the flex room gave it a roomy feel. The management from beginning to end was friendly and efficient. I rarely had an issue, but everything was always handled in a timely manner. They held events throughout the year for residents. Our grandson especially enjoyed their Halloween event. The grounds were always well maintained, and it was usually quiet in the halls and around the complex. Most of the time, we had the elevator to ourselves. We had a very positive experience, and I would recommend this complex to anyone.

Margaret Parmar
Jul 03, 2022