We’ve been living here going on our 3rd year and I wanted to take the time to thank the complex for always standing on business and keeping the community safe. When you express concerns they take it seriously. I want to give a special thanks to Jay for truly going above and beyond and always going the extra mile in his professionalism and dedication to his profession and always being courteous, consistent, and kind. I highly recommend this complex. Not only will you have an incredibly beautiful safe place to live but you will also have top notch maintenance with Jay. Thank you for all you do! I also want to give a shout out to Olivia, she exudes professionalism and truly cares about her tenants.
One thing I LOVE about apartment living is the beautiful upkeep and great job our maintenance department does! Jay and the team always goes above and beyond to ensure issues are fixed promptly with accuracy and units are taken care of inside and out! There is always clear communication with Jay, always a friendly wave on the golf cart drive by while I’m out and about or coming home! He is intentional with each resident truly making you feel like family.

Erica Williams
May 31, 2024
We have lived here a year now and can not be happier with this community, and is VERY well maintained. The Maintenance Team is awesome, they respond to your request the same day. Can not say enough about the office staff as well. My only suggestion is, if you have issues with stomping above your head then live on the 3rd floor. LOL otherwise its an awesome place to live.
We have been living in Village at Lake Highland for about 7 months now. Since the first day we come into the office it has had the best family atmosphere and the leasing office staff are so wonderful! Any time we have had any questions they have always gotten right back with us. My kids have made so many new friends here and I couldn’t see us moving or leaving any time soon! I definitely recommend this complex for anyone who is looking for a peaceful environment
Was very pleased with my time here. The parking is rough, but that seems to be every single complex in Polk if you check reviews -- I think the regulations here must need an update. The apartments are noisy, but from poor quality construction; neighbors are quiet and considerate, footsteps just rattle. I lived here for 3 years. Chose it for the school zone (Highlands Grove is great) and for the excellent maintenance reviews (my main factor when selecting a rental) and boy did they deliver. Jay Ortiz and his team are incredible - I don't think I ever put in a request that wasn't resolved within 24 hours, and mostly same-day, even minor inconveniences. Improvements are made around the community; there was a massive puddle every time it rained on one of the back sidewalks, and they even put a french drain in there eventually. Landscaping is always kept up. Olivia was always friendly and helpful; I felt like she cared. Thank you all so much. Of note - moved out just recently, and they were even fair and reasonable on move-out. My only suggestion would be in most areas of the complex, only sign the lease if you get a garage number you are happy with. I waited 3 years for a closer one to open up... but otherwise, I would move back without reservations as long as the same management team is in place. Please expand to more complexes!!

Amy Augustyniak
May 31, 2024
Olivia and Jen have been beyond helpful in my experience moving to this complex! They go the extra mile to accommodate your needs and make you feel welcomed. I have nothing but great things to say about the staff here. I 100% recommend this place out of all the other complexes I looked at, this was number one. The maintence staff specifically Jay are fantastic and respectful, always stoping to help someone in need.

Kelli Connolly
May 08, 2024
Jennifer is the most helpful and professional person I think I have ever worked with. There were quite a few issues on our end but she never gave up on helping us through the process. The place is beautiful and I would highly recommend. Thank you again Jennifer, my new best friend.
I have been living in Village at Lake Highlands since Oct 2019, I recommend this property for my friends
I would want to highlight support received from the Property Manger (Jennifer) is awesome and Service Technician (Jay ) is great.
Jennifer (Property Manager):
“Jennifer has been an exceptional property manager. Her responsiveness and efficiency have made our living experience here truly enjoyable. Whenever we’ve had maintenance requests or questions, Jennifer has promptly addressed them. She’s knowledgeable, friendly, and always willing to go the extra mile. Thank you, Jennifer, for making our time at this apartment community so pleasant!”
Jay (Service Technician):
“Jay is a skilled technician who consistently delivers quality service. He’s thorough in his work and ensures that repairs are done right the first time. We appreciate his attention to detail and dedication to maintaining our apartment. Jay’s professionalism and friendly demeanor make him a valuable asset to this community. Whenever we need any support any time, "Jay" is go to person, Thank you, Jay!”
