I lived there with my family (my husband and two sons) for 5 years. What a wonderful place! Management and maintenance guys are simply outstanding. If there was an issue with anything in the apartment, it got fixed same day or the next day. Amber, the manager, is very professional, responsible and friendly. After living in the apartment for 5 years, we got our deposit back (excluding the carpet cleaning fee which will be charged anyways according to the contract). So read the contract before you move in, treat people around you well and you won't find a better place in the area, especially considering the price.
It was bitter to read one of the bad reviews below as I used to know the complainer. The apartment was provided to her in a few hours after it was requested with no conditions or requirements. I regret I recommended the lady to the management as a year later she turned back and called it "worst experience ever" just because of the cleaning fee she didn't read about.
Thanks again to the apartment complex staff. I will always recommend you guys to anyone who is good enough to live there.
Tania Georgia
Mar 17, 2019
It can be very difficult living in an apartment when people all around you have no respect for one another. On the plus side the leasing manager Sarah does her absolute best to make sure we are happy and comfortable. She's very kind and helpful.
Rebecca McKenzie
Feb 18, 2022
I am not sure when PLK acquired this property but I know since I moved in Nov. a lot of changes and tons of renovations have been and currently are always taking place. My kitchen has the best all new everything. I love the gray color paint instead of the eggshell white typically used. Updated everything so even though it's a little smaller it makes up for it . The bedrooms are one in front of unit and one separate in back not across or side by side so you have more privacy and own space, bathroom etc. The best part is they spare no expense. They do not send a young guy after your ac goes out and bandaid things only to go out again and it can be 100 degrees for days at a time. They service all units prior to season with vans of certified HVAC techs. I have cold air always and a 98$ bill compared to high cost no efficiency. Work orders done right away by a really great maintenance staff. Sarah in the office needs to know I've been around awhile and never received this management service. Professional and courteous always. We have been super happy. Great kids, schools , well maintained and best of all it's quiet peaceful living. With the high cost of renting you will feel good about spending your hard earned money here. Thanks 👍
The five stars is for Greg who is easily the BEST maintenance man. Especially for being the only maintenance man for the complex. He always comes and fixes or helps every time I’ve put in order in, and pretty timely with all the other work he has to do. I’ve lived other places the maintenance men come in and complain about their job, but not him. He’s friendly and makes for good conversation while being helpful.
Natalie Phillips
Apr 01, 2023
Lived at Burlington Oaks for 8 years, I did move out, but here is my experience with this complex while I was there.
The Good:
+Office Staff are very attentiveness, professional and fair. They always returned my calls, always took my concerns and issues seriously and were professional and courteous at all times.
+Maintenance staff are excellent, they always fixed what was broken within a day or 2, and if it was an emergency they would fix it same day. They almost always returned when they said they would, and did a great job at the repairs, the workmanship was always solid. The main guy has been there for years and is very friendly and professional.
+Cleanliness, they do a great job at keeping the breezeways clean as well as landscaping. If there is an issue, they will always proactively address the issues directly with notices.
+Pricing is very competitive, there are certainly bigger and nicer apartments, but these strike the perfect balance of value and size. Most other apartments in this price range are smaller and have less desirable floor plans.
+Amenities are very standard, but the difference here is that they maintain their workout room, laundry facilities and pool very well, if equipment is down then they generally have it fixed within a few days.
+Integrity, my deposit refund was absolutely fair and transparent, they even sent me a run down of expenses and I was surprised to receive more than half of it back.
+Location is very close to the Airport but still out of the way enough to not be affected by new construction on Aero Pkwy.
The Bad:
-The dumpster can be far away from your unit depending on your location in the complex, it was a constant inconvenience having to haul garbage on or in my car to the front of the complex, and if you have items that do not fit in the car you have to find a way to break them down first. A long time ago there was a dumpster in the back, but they removed it (I can understand why) but ultimately there needs to be a better solution.
-Noise isolation is an issue but I would say its average and should not be a deterrent if your used to apartment living. But you can expect to hear arguments, baby's crying, dog's barking, this is pretty typical for an apartment but its noteworthy.
The Ugly:
NONE
Conclusion: This is really hard to beat, overall its excellent and besides the typical apartment tropes, this should be at the top of your list for apartments in Northern KY. I would be skeptical at some of the other negative reviews on here, they seem to be from single one off incidents and not objective reviews. For me, I would no hesitation moving back here in the future if I needed to.
Mike came to fix a leak in our bathroom, and will just say he was awesome! Polite, helpful, and GREAT personality! He fixed issue in no time, also fixed a couple things he saw on his own! Will say that between him and Greg, they have always been great when fixing a maintenance issue in our apartment!
Kelli Newsome
Nov 30, 2023
I have lived at Burlington Oaks several different times in my life. Staff has always been friendly, clean units gym and pool. They are newly renovated and beautiful! Everything is up to date and pristine. The cleaning crew does fantastic at making your home shine before you move in! I would give 6 stars if I could!
Nicole Rosenberger
Apr 19, 2023
We have recently moved in and we are enjoying being here. The apartments are extremely nice and well maintained. The office staff Sarah & TJ are very welcoming and made the moving in process hassle free. We did have a minor leak with our dishwasher upon move in but the work order was easily put in online and the maintenance men fixed it and were very friendly. I would definitely recommend taking a look at this complex.
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