Bruce, our head of maintenance, does a fantastic job. Anytime I submit a request my maintenance need is always done in a timely manner. Great job Bruce!

Andrew Walker
Jun 23, 2024
I can't praise our maintenance man Bruce enough for his exceptional dedication and service. Recently, our air conditioning went out, leaving us without cool air for six days. Despite it being his off days, he came in to work tirelessly to fix the issue. His commitment didn't stop there; he followed up with us all weekend, providing constant updates and assurance.
Even when management failed to check on our situation, he was there, demonstrating a level of care and professionalism that goes beyond recognition. His relentless effort to ensure our comfort is truly commendable. He is the best, and his service deserves the highest acknowledgment. Thank you for your unwavering dedication and support!

Dominique Norman
Jun 21, 2024
I wasn’t sure if all the 5-star reviews for Bruce the maintenance guy were an exaggeration, because I’ve never lived anywhere where maintenance was super communicative and timely. But in my first two weeks, Bruce has done countless repairs to get my unit back into A+ shape. My move-in experience was a rocky start, but the team at the Lofts has demonstrated nothing but care and concern as they’ve worked to make things right. The paperwork/application process and difficulty making contact over phone/email reliably is no indication of the service they offer in person. Their main priority is their residents—as it should be.

Kailey Graziotto
Aug 22, 2024
I don’t think 5 stars is enough for Tiara. She brings a bright and fun energy that is needed in the neighborhood. I love the events she puts together. She really cares about the residents here and it shows.

Grow America Inc.
Sep 02, 2024
If I could select more than 5 stars I most definitely would! Bruce Carter has always been quick and efficient every time I’ve had a maintenance issue. He is very knowledgeable and articulate in his work. He always handles requests as if they are an emergency and when on call will be to you in less than 5ms. He’s friendly and super cool and he adds an awesome vibe to the Lofts. I appreciate everything he does for us residents!! Thanks so much Bruce! I appreciate you more than you know!
I'm moving out and buying a home. Before i go, i want to make sure that i leave my full review on Tierra from the leasing office. She was more help to me during this time in my renting journey after my divorce than anyone at the lofts. She is always willing to help and does so with a cheery and caring spirit. If you reach out to her, she replies right away and often times when i didn't get a reply from other staff/ management, i knew she would be quick to help so i would reach out to her. Tierra took her own personal time to help with events to build community at the lofts. She went above and beyond in my opinion. She will great you with a smile and say, "Hello, Andrea. How are you today?." As she walks by with prospective renters and she did that with everyone, not just me. She's an asset to your top performing property and i would say she's a big reason for the success. I just wanted you to know.

Andrea Carolan
Sep 06, 2024
I lived at the mill last year and moved away for work, but when I came back to this area I knew I wanted to try and get another unit here! The location is absolutely beautiful with the river views, the maintenance staff is fantastic, and the amenities are everything I could want. Tierra was absolutely incredible in helping me get a unit in a very short time period, she worked with me and helped me take advantage of a special offer for a specific unit. So looking forward to coming back to the mill once again!
I’ve lived here for a year, only moving because the rent is increasing outside of my budget. The rent is a bit pricey but worth it, I just can’t handle the increase on a single budget. I’ve never experienced anything negative at this property. Maintenance has always handled any requests promptly. There’s an elevator in Blg D, which is very helpful. I have a river view apartment and it’s amazing! The other tenants are very nice and helpful. Garage parking is available at no charge which is awesome for those hot summer days and cold winter nights. I’ve had packages outside my door for several days when I’ve been gone and nothing has ever gone missing. It’s a gated entrance and pin access doors to get inside so you feel very safe and secure. I will add that becoming a tenant can be very daunting. The app and admin nonrefundable fee is high, and availability is extremely limited, kinda like they keep selling seats on a sold out flight. It took me 4 months, from inquiry to move in, to get in. I would definitely stay on top of the office staff FREQUENTLY (squeaky wheel gets the oil), but once I was in, I couldn’t be happier!

Breanda Pearce
Jan 03, 2022